SMS Privacy Policy

    How we protect your information when using text messaging services

    Effective Date: July 24, 2025

    Contact: privacy@noblehost.ai

    Information We Collect

    When you opt-in to SMS services, we collect:

    • Mobile phone number
    • Carrier information
    • Message interaction data
    • Opt-in/opt-out preferences
    • Property interaction history

    How We Use Your Information

    Your phone number is used exclusively for:

    • Sending booking confirmations
    • Appointment reminders
    • Service notifications
    • Guest support communications
    • Emergency updates when necessary

    Information Sharing

    We DO NOT:

    • Sell your phone number
    • Share with unaffiliated third parties
    • Use for marketing without consent
    • Allow client properties to export numbers

    We DO share with:

    • The specific property you're interacting with
    • Our secure SMS service infrastructure
    • As required by law

    Required Third-Party Statement:

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services is permitted.

    Data Security

    • All phone numbers encrypted at rest
    • Secure transmission protocols
    • Access limited to authorized personnel
    • Regular security audits
    • Compliance with telecommunications regulations

    Your Rights

    You have the right to:

    • Opt-out anytime (text STOP)
    • Request data deletion
    • Update your preferences
    • Access your SMS history
    • File a complaint

    Children's Privacy

    We do not knowingly collect phone numbers from anyone under 13 years of age.

    Changes to This Policy

    Updates will be posted here with new effective date. Continued use constitutes acceptance.

    Contact: privacy@noblehost.ai

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